Refund Policy

Legal Disclaimer

 Any fees paid to Vilio for the Services during a monthly or annual billing cycle are non-refundable, even if your account is later terminated by Vilio. If your account is terminated due to your breach of these Terms during the relevant cancelation period, you will not receive a refund. Upon termination of the Services or this Agreement for any reason, (i) you will immediately cease the use of the Services; (ii) you will have no further access to your account or paid subscription provided by Vilio; and (iii) you will pay Vilio all unpaid amounts owing to Vilio. 

Refund Policy

If you or Vilio cancel your subscription, the access to the subscribed Vilio services will be terminated. In this case, the channel, schedule and content that you created and submitted may no longer be available to you and your audience. You agree that Vilio shall not be responsible for any loss caused by termination of access to the subscribed services. As an example, if you subscribed to any channel embedding plan, then embedded your channel on your website and then your plan or account becomes terminated or canceled, your embedded channel may disappear from your site or be no longer available. It may affect the overall appearance of your site and webpage. It may affect your own services and your own business. You hereby acknowledge and agree that Vilio holds no liability if something like this were to occur. By using the Services, you agree to these Terms.

Included in this Refund Policy

When you provide a Payment Method to us, you confirm that you are permitted to use that Payment Method. You also authorize us to collect and store it, along with other related transaction information. When you make a purchase, you authorise Vilio (and our designated payment processor) to charge the full amount to the Payment Method you designate for the transaction. Your subscription to the Services will be deducted in advance of the month ahead on the day your subscription began.